Returns
Returns
How To Make Your Return or Exchange:
Check Our Conditions
Before returning an item, please check to see whether it meets the following conditions:
- Items must be returned within 30 days of purchase.
- Orders placed from Nov 12 2020 until Christmas can be returned until Jan 31 2021.
- Items must be unworn or in their original condition.
- You must provide a copy of your receipt to receive a refund or exchange.
OPTION 1: Return In-Store (WA only)
- Pop into your nearest Bstore.
- Make sure you have proof of purchase with you so our team can process your return.
- If you're returning your item for refund, we may need to transfer the item/s to the warehouse to be processed which can add 1-2 days.
OPTION 2: Via Post
To place an online return, please follow the steps below:
- Complete the Australia Post Returns Portal below. Alternatively, you can access the Returns Portal here.
- Your order number can be found on your confirmation/shipment email.
- A postage label will be sent to your email. You can print this at home, or show the email at your local post office and they can print it for you.
- Please ensure your completed Return Form and proof of purchase are inside your parcel. You can also download the Return Form here.
